dana99 Privacy Policy
This page describes what we collect when you use e-wallet99 and how we keep that data protected. We at mobile banking99 are committed to handling your information transparently, whether you access our platform from Jakarta, Surabaya, Bandung, or elsewhere in supported jurisdictions.
Our privacy practices cover account registration, payment processing, gameplay history, and customer support interactions. We collect only what is necessary to verify your identity, process your transactions through channels like local payment, online payment, e-wallet, and mobile banking, and provide you with secure access to our live-dealer tables, slots, and sportsbook services.
If you have questions about how we handle your data, our support team can walk you through specific aspects of this policy in more detail.
What We Collect on dana99
When you create an account on e-wallet99, we collect your email address, phone number, and full name as part of our verification process. We also gather date of birth and residential address to comply with identity-confirmation rules. During your first deposit, we record which payment method you select—whether mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer via online payment, e-wallet, mobile banking, or local payment.
We track your gameplay activity, including which live-dealer games (blackjack, roulette, baccarat) you play, your session duration, and your betting patterns. We also log your access device, IP address, and browser type for security purposes. If you contact our support team, we retain records of those conversations.
How We Use Your Information
We at online payment99 use your personal data for several core purposes: to verify your identity and prevent fraud, to process your deposits and withdrawals, and to deliver the games and betting services you access on our platform. When you play during major events like Liga 1 or Piala AFF, our systems log your wager history so you can review your account activity at any time.
Your gameplay data helps us detect unusual patterns that might indicate unauthorized access. We also use anonymized statistics to improve our mobile app experience and live-dealer stream quality. We may contact you via email or SMS to confirm account changes, security alerts, or service updates—but we do not send unsolicited marketing unless you opt in.
Third-Party Data Processors
Our payment processors, live-dealer studios, and hosting providers may access your data as part of delivering services. These vendors are bound by confidentiality agreements. Our servers may sit outside your jurisdiction; by using e-wallet99, you acknowledge this data transfer. We do not sell your personal information to advertisers or brokers.
If you request a withdrawal, our finance team reviews your account to confirm you are the account holder and to check that your recent activity aligns with our terms. This verification step may take a few business hours, depending on your bank and payment method.
Your Rights and Choices
You have the right to request a copy of the personal data we hold on mobile banking99, to correct inaccurate information, or to request deletion where applicable. You may also opt out of non-essential communications by adjusting your account settings. To exercise these rights, contact our support team with your request.
Our services are available only where applicable law permits. We do not offer our platform in jurisdictions where online gaming or sports wagering is prohibited.
Cookies and Tracking
We use cookies to keep you logged in on dana99 and to remember your game preferences. These are functional cookies that do not track your behavior outside our platform. You may disable cookies in your browser settings, though this may affect your ability to use certain features.
Our mobile app does not require cookies but may store session tokens locally on your device to speed up future logins and reduce data usage on weak networks during events like Idul Fitri or Nyepi when traffic is high.
Data Retention and Deletion
We retain your account data for as long as your account is active and for a period thereafter to meet legal and regulatory obligations. Gameplay records and transaction logs are kept for audit purposes. If you close your account, we will delete personal information within a reasonable timeframe unless we are required to retain it by law.
To request account closure or data deletion, contact our support team. We will confirm the completion of your request once processing is finished.
Contact Us About Your Privacy
If you have concerns about how we handle your data on e-wallet99, or if you wish to exercise any of your privacy rights, please reach out to our support team. They can clarify specific data practices, initiate a data-subject request, or escalate your concern to our data protection officer.
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on this page and, where required, by sending you an email notice.